Appeal Desk is designed as a no-PHI drafting aid. Prefer structured answers without patient names, dates of birth, member IDs, medical-record numbers, addresses, phone numbers, or emails. If your office pastes chart or denial paragraphs, use the on-page browser scrubber first: redaction runs on your computer, and the original paste is not uploaded until you continue with scrubbed text. Browser-side helpers remove common identifiers; they are not a guarantee all PHI is gone, and Appeal Desk does not claim HIPAA certification for scrubbing.
MVP design goal: stream drafts to the browser and avoid storing intake or letter content on the server. Citation verifier audit logs store claim hashes and source IDs only — no patient data. Inputs are not used to train AI models.
Do not claim this product is HIPAA compliant. If a business associate agreement or HIPAA pathway is pursued later, it will be documented separately after legal review.